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Returns & refunds

Cancel

The cancellation of an order is, as long as it has not been sent, free of charge.
If you cancel the order after it has been sent, you should refuse the package at delivery. If the MME Group has already received a payment from you, we will refund the purchase price after receipt of return. The shipping costs will be charged (only if you refuse the order at the door and return the package unopened to the deliverer).

Return / Return time

Consumers have 14 days to return a product without reason, starting on the day of delivery of the product. The product can only be returned unused and in the original, undamaged packaging. Personalized or customised products are non - returnable.

Want to return the entire order? Received items should be sent for return to the below mentioned address. MME Group will refund the entire purchase price, including the calculated shipping costs. The shipping costs for returning the order are for your account.

Should you want to return a part of the order, the shipping costs will be for your account. The purchase price of the returned part of the order will be refunded to you. Shipping costs are not refundable in that case.
All cancellations, returns and exchanges must be communicated in writing to MME Group. This can be done via e-mail or post. You must provide us with at least your full name and the invoice number.
For the refunding of already paid (in advance) sums, we need your bank account details. If applicable, also mention the IBAN and BIC / Swift number of your own bank.
Please note that the account you specify for the refund must be same as the account from which you made the payment to the MME Group in order to prevent fraudulent refunds.
Amounts already paid will be refunded within 14 days.

Return address for orders within the United Kingdom

MME Group
Attn. Return order webshop
Unit 3, Faversham Shipyard
Upper Brents
Faversham
Kent ME13 7DZ
United Kingdom

Return address for orders within The Netherlands and all other countries

MME Group
Attn. Return order webshop
1-Februariweg 6
4794 SM Heijningen
The Netherlands

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